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Posted by Plish on May 17, 2014 There’s a Taco Bell that I’ve been stopping by for a quick taco or two. I would stop there to get medical tests if I could.??? What???You see, every time I’ve visited and someone at the register needed to go and help on the food assembly line, that person has done something amazing.Well, at least it’s (unfortunately) amazing by healthcare standards.The person washes her hands.I’m not talking the typical ‘bathroom’ wash that you see most people do. You’ve seen it, it goes like this:In fact, researchers have found that only about 5 percent of people wash their hands properly.But, these folks at this Taco Bell are amazing. They wash the way hands are supposed to be washed, which I must say, I usually don’t see consistently happening in healthcare facilities. (I’ve even seen healthcare workers skip the easier anti-microbial hand sanitizer squirt!)The Taco Bell folks do the following:Courtesy of http://interestingthings.info/wp-content/uploads/2013/06/how-to-wash-hands-hand-washing.gifI actually counted to see how long these people wash and rinse and they’re following best practices. It also doesn’t matter if they’re busy or slow. I’ve seen workers take the time to wash (and follow with an antimicrobial squirt) no matter how crazy the atmosphere or how long the lines.This is a TACO BELL people!Customers are there for their food and they want it quick. Employees could easily pull a line that’s often heard in healthcare hand-washing studies: “I don’t have time to wash.” But, these conscientious workers have made it a part of their culture to make sure they wash their hands.What’s even more important is that if employees are taking the time to wash, they certainly are doing other things right as well.Congrats Taco Bell on Grand! Keep up the good work!For all the healthcare facilities out there, it might be worth doing some self-examination and asking, “Why can Taco Bell do it and we can’t?”If you can’t find the answer, pay Taco Bell a visit and watch. This entry was posted on May 17, 2014 at 11:51 pm and is filed under Case Studies, Customer Focus, Design, Health Concerns, Healthcare, problem solving. Tagged: Best Practices, changing culture, Customer Focus, Design, doctor's office, doctors, hand washing, hand washing guidelines, healthcare, healthcare workers, hospitals, human behavior, medical, nurses, positive deviance, problem solving, Taco Bell. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. ( Log Out / Change ) You are commenting using your Twitter account. ( Log Out / Change ) You are commenting using your Facebook account. ( Log Out / Change ) You are commenting using your Google+ account. ( Log Out / Change )Connecting to %s Notify me of new comments via email.
Date: 19 September 2013Deputy Mayor Cllr Higginbottom came along to offer her support.As part of National Eye Health Week, which ran from 16th- 22nd September 2013, people in and around Barnsley learnt more about the importance of eye health and where they can go to get help for visual impairments or other eye related concerns.National Eye Health Week (NEHW) is an annual awareness week that brings together eyecare charities, organisations and health professionals from across the UK to raise awareness of the importance of good eye health and the need for regular sight tests for all.Guide Dogs came along with the Labradoodle Evie. The Trust’s Equipment, Adaptations and Sensory Impairment Service in Barnsley were on hand to encourage local people to think about looking after their eye sight by getting their eyes tested regularly and providing advice to people who have a visual impairment to help them to remain as independent as possible. Other organisations such as Guide Dogs were also at the event to share their specialist knowledge and support.To find out more about National Eye Health Week visit www.visionmatters.org.uk or to find your local optician visit www.nhs.uk© 2017 South West Yorkshire Partnership NHS Foundation Trust